Shipping and Delivery

1. Delivery destinations

Sanctue currently intends to dispatch from London, United Kingdom.

CONFIRM WHETHER DELIVERY IS UK-ONLY OR WHETHER OTHER DESTINATIONS WILL BE AVAILABLE

Only destinations available at checkout can be selected. Some postcodes or locations may have different services or charges.

2. Order processing

Orders are processed on working days, excluding public holidays.

Expected dispatch time: ADD THE CONFIRMED NUMBER OF WORKING DAYS.

Processing estimates begin after payment is authorised. During launches, promotions or busy periods, processing may take longer and affected customers will be informed where reasonably possible.

3. Delivery services and charges

The available service, estimated delivery time and charge will be displayed at checkout before payment.

ADD THE FINAL DELIVERY SERVICES, PRICES AND FREE-DELIVERY THRESHOLD

Any delivery date is an estimate unless Sanctue has expressly agreed a guaranteed date.

4. Delivery address

Customers are responsible for providing a complete and accurate delivery address. Contact Sanctue immediately if an error is noticed. An address cannot always be changed after dispatch.

Additional delivery charges may apply where an order is returned because the address was incomplete, incorrect or the customer did not collect or accept the parcel, unless the failure was caused by Sanctue or the carrier.

5. Dispatch and tracking

A dispatch email will be sent when the order leaves Sanctue or its fulfilment provider. Tracking information will be included where the selected service provides it.

6. Delays and the 30-day delivery rule

Sanctue will deliver without undue delay. Unless a different period is agreed, goods will be delivered no later than 30 days after the contract is made.

If a material delay occurs, contact sanctue@outlook.com. Legal remedies may apply where delivery is not completed within the agreed or legally required time.

7. Missing or damaged parcels

Contact Sanctue promptly if tracking shows delivery but the parcel cannot be found, or if the parcel arrives visibly damaged.

Please retain packaging and provide photographs where reasonably requested. This helps Sanctue raise a carrier claim and resolve the order.

8. Risk and ownership

Risk passes to the customer when the goods are delivered to the customer or to a person identified by the customer to receive them. Ownership passes when full payment has been received.

9. International orders

If international delivery is later offered, the customer may be responsible for import taxes, duties, customs charges and local restrictions unless the checkout expressly states otherwise.

Do not publish international-delivery wording until the client and carrier confirm where the cosmetic and room-mist products may legally and safely be shipped.