Privacy Policy

1. Who we are

Sanctue is the trading name used for this online store. For data protection purposes, the person or organisation responsible for deciding how your personal information is used is:

ADD THE CLIENT’S FULL LEGAL OR SOLE-TRADER NAME
Trading as Sanctue
ADD THE FULL BUSINESS POSTAL ADDRESS
Email: sanctue@outlook.com
Telephone: 07729 916689

2. Information we collect

Depending on how you use the website, we may collect:

• your name, billing address, delivery address, email address and telephone number;
• order details, selected products, variations, payment status, refunds and customer-service history;
• account login and account-management information;
• messages and information submitted through contact forms or email;
• technical information such as IP address, browser, device, pages visited and cookie identifiers;
• marketing preferences and newsletter consent, when you choose to subscribe.

Payment card details are normally collected and processed directly by the selected payment provider. Sanctue should not store full card numbers or security codes.

3. How and why we use information

We may use personal information to:

• process and deliver orders, take payment and issue refunds;
• create and maintain customer accounts;
• respond to enquiries and provide order support;
• prevent fraud, secure the website and maintain business records;
• meet legal, tax, accounting, product-safety and regulatory obligations;
• send newsletters or marketing only where there is a valid lawful basis and you have not opted out;
• understand website performance and improve the customer experience.

4. Lawful bases

Depending on the activity, we rely on one or more of the following lawful bases:

• Contract: to take steps requested by you and fulfil an order.
• Legal obligation: to keep records and comply with applicable laws.
• Legitimate interests: to operate, protect and improve the business, provided those interests do not override your rights.
• Consent: for optional marketing or non-essential cookies where consent is required.

5. Who we share information with

We may share information only where necessary with categories of service provider such as:

• website hosting, WordPress, WooCommerce and technical-support providers;
• payment processors and fraud-prevention services;
• delivery, postal and fulfilment providers;
• email, contact-form and newsletter providers;
• analytics and cookie-consent providers;
• accountants, insurers, legal advisers, regulators and authorities where required.

ADD THE FINAL NAMED PAYMENT, DELIVERY, EMAIL AND ANALYTICS PROVIDERS BEFORE PUBLISHING

We do not sell personal information.

6. How long we keep information

We keep information only for as long as reasonably necessary for the purpose for which it was collected, including legal, tax, accounting, dispute and product-safety requirements.

Indicative periods should be confirmed before publication:

• order and financial records: CONFIRM RETENTION PERIOD WITH THE CLIENT OR ACCOUNTANT;
• customer-service enquiries: only as long as needed to resolve the matter and retain an appropriate record;
• marketing information: until consent is withdrawn, the person unsubscribes, or the data is no longer needed;
• website logs and analytics: according to the configured service and cookie-retention period.

7. International transfers

Some technology providers may process information outside the United Kingdom. Where this happens, Sanctue will use an appropriate legal safeguard, such as an adequacy regulation or approved contractual protections, where required.

8. Cookies

The website uses strictly necessary cookies to provide functions such as the shopping basket, checkout, security and customer account. It may also use optional analytics or marketing cookies.

Non-essential cookies should not be placed until the visitor has made a valid choice through the cookie banner. The final cookie banner and cookie list must reflect the plugins and services actually installed.

9. Your rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict the use of your information, object to certain processing, receive portable data and withdraw consent.

To exercise a right, email sanctue@outlook.com. Sanctue may need to verify your identity before responding.

Your right to object: you may object to processing based on legitimate interests and to direct marketing at any time.

10. Complaints

Please contact Sanctue first so the concern can be reviewed. You also have the right to complain to the UK Information Commissioner’s Office.

11. Security

Sanctue uses reasonable organisational and technical measures to protect personal information. No website or transmission method can be guaranteed completely secure.

12. Changes to this notice

This notice may be updated when the website, providers or use of personal information changes. The latest version and update date will be published on this page.